Refund Policy (Dynamic Accents Products)

Dynamic Accents holds product quality and customer satisfaction in the highest regard, therefore our policy on these issues is as follows:

Returns:

In the event that a customer wants to exchange or return an undamaged and unused product the customer needs to request a Return Authoriztion number within 7 days of receipt of delivery. Once we have been notified of a return request, customer will be issued an RMA number, which needs to be noted on the package for return.

Once issued, the Return Authorization is valid for 14 business days. A customer may return a product directly to Dynamic Accents via their choice of freight carrier at their expense. Returns should be sent to the following address:

Dynamic Accents, Ltd.
8767 Township Road 513
Shreve, OH 44676
Attn: Returns Department
Products returned for refund and not exchange, are subject to a 15% restocking charge. Product must be returned in NEW condition, in the original packaging, including any documentation and accessories. Product not returned in this manner, or products that have been damaged be pets or pet owners are not eligible for refund.
Upon receipt of return, Dynamic Accents will inspect the returned product. If product is received in new salable condition, a credit will be issued to our vendor for the original invoice amount for that product.
Please allow up to 14 days from receipt for credit to be issued.